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Dear Patient:

We hope this letter finds you and your family in good health.

You may have heard that dental practices can open to routine care from Monday 8 June.

Our practice will be preparing to open on that day but that is dependent on the time it takes to implement all the Covid-19 prevention protocols. But we just want to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

Our community has been through a lot over the last few months and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

• Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
• We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed
• We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

• With the exception of children and patients with carers, patients should come alone
• A distance of at least 2 metres must be observed if another patient is present in the dental practice
• Only card payments will be accepted
• Staff will not shake your hand
• If you show symptoms following appointment booking, you must contact the practice immediately by phone
• Please do not arrive early to the practice. If necessary, you should wait outside the practice until your appointment time
• Please do not arrive without an appointment
• Patients should come wearing a mask if possible or be prepared to wear one

Kind regards

Dr Colin Rosenstone and the team at Toothpassion

Click here to read our patient saftey information

View our tips on maintaining good oral hygiene

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(4.7 of 5) - 15 Reviews
(4.7 of 5) - 15 Reviews
January 30, 2020
Rebecca Heane
5/ 5stars
My mom goes to Toothpassion and they treat her with dignity and always take great care of her. My mom highly recommends Toothpassion and I am looking at switching as well.
Source: Google
September 8, 2019
Doreen Stanmore
1/ 5stars
He left my husbands mouth all bloodied and now he looks like Dracula. Not impressed.
Source: Google
Responded on September 12, 2019
Hello Mrs StanmoreI have searched through our patient records as well as our patient booking system but am unable to link your review to a dentist or appointment at our practice – please can you provide me with the date and time at your earliest convenience so that I can investigate further?Kind Regards,Michelle - Receptionist
Toothpassion Management Practice Manager
July 10, 2019
5/ 5stars
Always friendly staff and reassure you throughout any treatment
July 10, 2019
5/ 5stars
Great service ?
July 9, 2019
5/ 5stars
Amazing staff
July 9, 2019
5/ 5stars
As always, fantastic service from all members of the Toothpassion team. Friendly and warm atmosphere from the outset. Professional and sophisticated service.
July 8, 2019
5/ 5stars
Very helpful and lovely staff
November 21, 2018
Milly
5/ 5stars
Lovely people!!Such a warm welcome and friendly vibe/ From walking into reeotiona dn receiving a happy, smiley face to the people who provide the treatments. I felt so at ease and came out feeling fabulous! I feel like client/patient care is something these gusy strongly believe in and you can tell as i felt as though they had my best interests at heart.Thank you very much for my firs experience with uo guys and looking forward to a bright and happy journey with you in thr future!
Source: Google
July 13, 2017
Jeanette Blackburn
5/ 5stars
I had a real fear of the dentist after horrible childhood experiences. I no longer dread my visits as Mr Rosenstone understood my anxieties and reassured me. I feel safe and relaxed in his hands and I'm not frightened of the dentist anymore.
Source: Facebook
April 4, 2017
Maxine Hulme
5/ 5stars
Once you've been to Toothpassion you will no longer dread going to the dentist. Highly recommend. Really friendly & welcoming.
Source: Facebook
February 27, 2017
Joseph JP Hancocks.
5/ 5stars
Great dentist, been coming for the last 5 years and Mr Rosenstone could not be more welcoming and makes you feel very at ease. 5 stars...
Source: Facebook
December 21, 2016
Will Bellamy
5/ 5stars
Source: Google
October 5, 2016
Claire Maw
5/ 5stars
Best dentist around , I've been come here for nearly 30yrs , it 120 miles round trip but worth it .�
Source: Facebook
July 13, 2016
Gabi Amar
5/ 5stars
Source: Facebook
April 19, 2011
5/ 5stars
I had recently moved to the area and was in desperate need of a filling but was always scared of the dentist so I was quite apprehensive about going to a new dentist, but Dr Rosenstone and his team were just so polite and understanding, they were patient and explained the whole procedure to me. I barely notice the filling now and I feel so much better now that its done. I no longer fear my appointments now!
Source: DentistFinder
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